We review the opportunity
We start with a short call to understand your services, current systems, available capacity, existing contacts, and the result you want from the campaign.
FOR LOCAL SERVICE BUSINESSES
Turn old leads and past customers into new estimate and booking conversations.
Your business may already have valuable contacts who requested a quote, used your service before, or simply stopped responding. We create targeted follow up campaigns designed to turn those existing relationships into new opportunities.
No contract required. We never request customer lists or login information through this website.
Example Campaign FlowOwner approved
PAST CUSTOMER OR OLD LEAD SEGMENTContacts who have not booked or accepted a quoteList size matched to your business
INTERESTED CUSTOMER“Yes, can you send me an estimate?”
NEXT STEPBusiness handles the quote or booking
No customer data submitted here
Message approved
PASTcustomers already know your business
THE OVERLOOKED OPPORTUNITY
Most service businesses keep chasing new leads while old opportunities sit untouched.
Advertising for brand new leads can be expensive. Meanwhile, past customers and old inquiries may already know your business, trust your work, or have a real need that was never followed up.
A customer reactivation campaign helps you reconnect with those contacts using a targeted message and offer approved by your business.
Reach contacts who have gone quietGenerate new quote, estimate, and booking requestsCreate opportunities from a list you already own
PLAIN ENGLISH
What is customer reactivation?
Customer reactivation is the process of professionally following up with eligible past customers or previous leads who have not purchased, booked, or responded recently.
Instead of only paying to reach strangers, your business reconnects with people who have already used your service or previously expressed interest.
D & T Digital helps segment the list, create the campaign, write the messages, organize follow up, and track qualified opportunities.
A SIMPLE, LOW RISK PROCESS
You stay in control from the first call to the final send.
We build the campaign
We identify the right segment, create the message and offer, plan the follow ups, and define what counts as a qualified opportunity. Nothing launches until your business approves it.
Your business receives the responses
The campaign is sent through an agreed process. Interested contacts are directed back to your business to request pricing, an estimate, a quote, or an appointment.
You remain in control. Your business owns the customer relationship, approves the messaging and offer, and handles the final estimate, quote, or booking conversation.
THE MOST IMPORTANT PART
Your customer information belongs to you.
Your customer relationships and business information are valuable. Our goal is to help you reconnect with eligible contacts while your business keeps control.
We do not request customer lists or account passwords through the website chat.We do not sell customer information.We do not use customer information for unrelated marketing.Your business reviews and approves the campaign before anything is sent.We only request the access necessary to complete the approved campaign.Whenever possible, your existing system can be used or your business can control the final send.
Your businesskeeps control
No customer list upload
Owner approval
Approved campaign use only
Not comfortable sharing a customer list?
That is okay. During the campaign review, we can discuss options that let your business maintain control of the customer data and sending process.
REACTIVATION PILOT
PILOTA targeted customer reactivation campaign
Built around an approved segment of eligible past customers or old leads, subject to campaign fit and written terms.
- Campaign strategy and message creation
- Business approved offer and follow up
- Tracking of qualified opportunities
- No long term commitment required
WHY START WITH A PILOT?
Start with a focused campaign built around a clear outcome.
D & T Digital reviews a limited number of local service businesses for focused customer and lead reactivation pilots.
For approved campaigns, we build the strategy, create the messages, organize the launch, and track qualified opportunities so you can evaluate the process before choosing ongoing services.
Approved pilots may include a zero qualified opportunity guarantee. If the campaign produces zero qualifying quote, estimate, pricing, or booking requests, the campaign fee is refunded according to the written agreement. Eligibility, response time, list quality, consent, and other requirements are confirmed before launch.
WHO QUALIFIES
Is your business a good fit?
Not every list or business is ready for reactivation. We want the campaign to match your services, contact eligibility, capacity, offer, and follow up process.
Established local service businessEligible past customers or old leads worth contactingRoom to handle additional estimates, quotes, or appointmentsWillingness to approve a clear professional offerAbility to export or access the relevant contact segment
MEASURE WHAT MATTERSDeliveryMessages successfully sent ResponseContacts who reply OpportunityQualified estimate, quote, pricing, or booking requests HandoffConversations returned to your business
Clear tracking from the first message to the qualified response.
Before launch, we agree on the outcome that matters to your business. The campaign is then measured against clear activity and opportunity metrics.
D&T
OPERATED BYDrew & Thomas
MEET D & T DIGITAL
A Tennessee based company focused on practical follow up systems.
D & T Digital is operated by Drew and Thomas. We help local service businesses improve customer follow up, lead management, websites, reviews, and online visibility.
For reactivation campaigns, the goal is simple: reconnect with existing contacts and turn missed opportunities into real estimate, quote, pricing, or booking conversations.
QUESTIONS BEFORE YOU START
Clear answers about data, approval, and what happens next.
No. The website chat only asks for basic business information. We discuss access, consent, eligibility, and data handling options before any customer information is shared.
No. Your business reviews and approves the campaign segment, message, offer, follow ups, and launch process before anything is sent.
The exact definition is agreed before launch. It normally means a contact responds positively and requests pricing, an estimate, a quote, an appointment, or another clear next step for a service your business provides.
The pilot can include list and process review, segmentation strategy, campaign messaging, offer planning, follow ups, launch assistance, reply tracking, and a results review. Final scope depends on your business and current systems.
Approved campaigns may include a written guarantee. When included, a campaign that produces zero agreed qualified opportunities is eligible for a refund of the campaign fee, provided the business meets the agreed list, consent, approval, capacity, and response requirements.
We review the results together. Your business can stop there or choose ongoing reactivation, missed call response, lead follow up, review requests, CRM automation, website work, or another custom combination.
That depends on the software and the access or export options it provides. We review your current tools and recommend the simplest practical setup.
CAMPAIGN FIT REVIEW
See whether your customer or lead list is a good fit.
Tell us a little about your business and the contacts you want to reactivate. Do not send customer information, passwords, or private records through the website chat.
No customer list requestedShort qualification callCampaign approval before launch
Prefer to talk first?(931) 754 3038dandtdigital1@gmail.com
START A CONVERSATION
See whether your customer list is a fit.
Use the chat bubble in the corner to tell us about your business, your current system, and the type of estimate, quote, pricing, or booking request you want to generate.
Start with a simple business overview
No customer list or login information is needed
We will explain the next step before requesting anything else
Please do not send customer records, passwords, payment information, or private customer data through chat or email. Review our Privacy Policy and Terms and Conditions.
YOUR NEXT APPOINTMENTS MAY ALREADY BE THERE
Before buying more leads, see what is already sitting in your system.
Start a Conversation Questions? (931) 754 3038